Shipping policy
1. Order Processing
• In-stock items (such as fragrances) are processed within 1–3 business days after payment has been successfully received.
• Made-to-order items (such as apparel, headwear and mugs) are produced after you place your order. Production and dispatch typically take 2–7 business days. This timeframe may vary depending on the product, the production partner, the time of year and the size of the order.
• Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.
• During periods of high order volume, processing times may be longer. If there is a significant delay, we will notify you by email.
• Delivery time begins once your order has shipped. Estimated delivery times for the United States are 4–14 business days, depending on the product and the shipping method selected at checkout.
• All estimates are provided for guidance only and are not guaranteed.
2. Shipping Destinations
MODOPP currently ships only to destinations where the applicable sales market, shipping options, and product fulfillment arrangements are available.
Shipping availability may vary by country, product, and fulfillment partner. A country may be temporarily unavailable if it is not enabled in our active sales markets, if no applicable shipping rate is available at checkout, or if our fulfillment partner cannot confirm delivery of the selected product to that destination.
Only destinations available during checkout can be confirmed for an order. If your country is not listed or no shipping option is displayed, we are unable to confirm delivery to your address at this time.
Please contact contact@modopp.com if you need clarification about a destination. Contacting our support team does not guarantee that shipping to an unavailable destination can be arranged.
We will update this policy as shipping destinations and fulfillment capabilities are verified and made available.
3. Estimated Delivery Times
Delivery estimates begin after your order has been processed. Estimated delivery times and available shipping methods depend on the destination, the product, and the fulfillment partner.
Where available, the applicable shipping options and estimated delivery times will be displayed during checkout. All delivery estimates are provided for guidance only and are not guaranteed.
Delivery may be affected by customs processing, weather conditions, public holidays, carrier delays, and other circumstances beyond our control.
If no shipping option is available for your destination, MODOPP cannot confirm a delivery estimate for that order.
4. Shipping Costs
Shipping costs are calculated during checkout based on:
- Destination
- Product weight and dimensions
- Shipping method selected
From time to time, MODOPP may offer free shipping promotions on qualifying orders.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing:
- Your tracking number
- Carrier information
- A tracking link (when available)
Please allow up to 48 hours for tracking information to become active.
6. Multiple Shipments
If your order contains multiple items, they may be shipped separately from different warehouses or suppliers.
You may receive:
- Multiple tracking numbers
- Separate delivery dates
There is no additional shipping charge for split shipments unless disclosed at checkout.
7. Customs, Duties, and Taxes
For international orders:
- Import duties
- Customs fees
- Value Added Tax (VAT)
- Other local taxes
may be charged by your country's customs authority.
These charges are the responsibility of the customer unless otherwise stated.
8. Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your purchase.
MODOPP is not responsible for delays or failed deliveries caused by:
- Incorrect addresses
- Missing apartment numbers
- Incorrect postal codes
- Customer input errors
If an order has not yet been shipped, we will make every effort to update the address upon request.
9. Lost or Stolen Packages
If your tracking information shows that your package has been delivered but you have not received it:
- Verify the shipping address provided.
- Check with household members or neighbors.
- Contact the shipping carrier.
- Contact our customer support team for assistance.
MODOPP will assist in investigating the shipment, but we cannot guarantee reimbursement for packages confirmed as delivered by the carrier.
10. Delayed Deliveries
Delivery delays may occur due to:
- Severe weather
- Customs inspections
- Carrier service interruptions
- High seasonal demand
- Natural disasters or other unforeseen events
We appreciate your patience and will do our best to keep you informed if significant delays occur.
11. Damaged Packages
If your package arrives damaged:
- Contact us within 7 days of delivery.
- Include your order number.
- Provide clear photographs of:
- The damaged product
- The shipping package
- The shipping label
We will review your claim and provide an appropriate resolution, which may include a replacement or refund.
12. Order Changes and Cancellations
If you need to modify or cancel your order, please contact us immediately.
Orders that have already been processed or shipped cannot be canceled but may be eligible for return under our Return & Refund Policy.
13. Contact Us
If you have any questions regarding shipping, please contact us.
MODOPP
Customer Support Email: contact@modopp.com
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (Eastern Time)